Privacy Policy
Welcome to SlotsHopper. This Privacy Policy explains how we, SlotsHopper (“we,” “us,” or “our”), collect, use, store, and protect your personal information when you access and use our website at slotshopper.gb.net and related services. Your privacy is important to us, and we are committed to handling your data responsibly and in compliance with applicable United Kingdom laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, you agree to the terms set out in this Privacy Policy. If you do not agree, please do not use our website or services.
1. Data Controller
The data controller responsible for your personal information is SlotsHopper Ltd, a company registered in the United Kingdom. Our registered office is at 12 Regent Street, London, SW1Y 4LR, United Kingdom. For any questions or concerns regarding your data or this policy, you may contact our Data Protection Officer at [email protected].
2. Information We Collect
We collect and process various types of personal data to provide and improve our services. This includes:
- Identity data: full name, date of birth, and gender;
- Contact details: email address, telephone number, and postal address;
- Technical data: IP address, device information, browser type, and operating system;
- Account data: username, password, registration details, and profile information;
- Transactional data: records of deposits, withdrawals, and payment methods;
- Usage data: information on how you use our website and services, including pages visited, session times, and click patterns;
- Communication data: any correspondence or queries you send us;
- Verification data: documents and information required for identity verification and compliance with legal obligations;
- Sensitive data: special category data such as health or ethnicity, only if you voluntarily provide it;
- Third-party data: information obtained from trusted third parties for fraud prevention, responsible gambling, and regulatory compliance.
3. How We Use Your Personal Data
We process your personal data for the following purposes:
- To register and manage your account and provide our services;
- To verify your identity and age in compliance with the UK Gambling Commission’s licensing conditions;
- To process financial transactions including deposits and withdrawals securely;
- To comply with legal and regulatory obligations such as anti-money laundering (AML), counter-terrorist financing, and responsible gambling requirements;
- To communicate important updates, service changes, and policy amendments;
- To manage promotions, bonuses, and competitions in accordance with applicable laws;
- To send marketing communications, but only when you have given explicit consent;
- To personalise your experience and tailor content and offers to your preferences;
- To analyse and improve our services through aggregated data and usage statistics;
- To monitor transactions and user activity to detect and prevent fraud, abuse, or other unlawful behaviour;
- To enforce our terms and conditions and protect our legitimate business interests.
4. Legal Basis for Processing
We process your personal data on one or more of the following lawful grounds:
- Consent: where you have given clear permission;
- Contractual necessity: to perform our contract with you;
- Legal obligation: to comply with relevant laws and regulatory requirements;
- Legitimate interests: to operate, maintain, and protect our business and services, provided these interests are balanced against your rights and freedoms.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal and regulatory obligations. Typically, we keep data for up to five years after your last interaction or account closure. Certain data may be retained longer if required by law, for example, for investigations, self-exclusion periods, or dispute resolution.
6. Marketing Communications
We only send marketing messages with your explicit consent. You may withdraw your consent or update your preferences at any time through your account settings or by using the unsubscribe link in our emails. We respect your choices and will promptly process any opt-out requests.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential cookies necessary for website functionality and security;
- Preference cookies to remember your settings and login details;
- Analytical cookies to understand how visitors use our site and improve performance;
- Advertising cookies to deliver relevant promotions and offers.
You can manage or disable cookies through your browser settings, but please note that some features of our site may not function properly without essential cookies.
8. Disclosure and International Transfers
Your personal data may be shared with:
- Trusted third-party service providers, such as payment processors, IT and security providers;
- Regulatory and law enforcement authorities as required by law;
- Credit reference and fraud prevention agencies;
- Affiliated companies within the SlotsHopper group;
- Any other parties you specifically authorise us to share your data with.
Where data is transferred outside the United Kingdom or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO), to protect your information.
9. Data Security
We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include encryption, secure servers, access controls, and regular security assessments. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:
- The right to be informed about how your data is used;
- The right to access the personal data we hold about you;
- The right to rectify inaccurate or incomplete data;
- The right to erasure (“right to be forgotten”) in certain circumstances;
- The right to restrict processing in specific situations;
- The right to object to processing based on legitimate interests or direct marketing;
- The right to data portability, allowing you to receive your data in a structured, commonly used format;
- The right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal;
- The right not to be subject to automated decision-making, including profiling, which significantly affects you.
To exercise any of these rights, please contact us at [email protected]. We will respond within one month, or sooner where possible, and may require additional information to verify your identity.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any updates will be posted on this page with a revised date. We encourage you to review this policy regularly. Continued use of our services after updates indicates your acceptance of the changes.
12. Complaints
If you have concerns about our data handling practices or how we have responded to your requests, you may contact us directly at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent authority responsible for data protection enforcement in the UK. Visit their website at https://ico.org.uk for more information.
13. Responsible Gambling
SlotsHopper is committed to promoting safe and responsible gambling. We use your data to support responsible gaming measures, including self-exclusion and monitoring for signs of problem gambling. For support and advice, please visit the BeGambleAware website, a trusted resource for responsible gambling in the UK.
Last updated: 27.06.2024